Cloud 9 Stress Ball Hoodie
Blue / Female / XS
Sale price
$89.00
Regular price
$209.00
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Cloud 9 Stress Ball Hoodie
Regular price
$209.00
Sale price
$89.00
Product Specifications:
- Inspired By: Cloud 9 Stress Ball Hoodie
- Material: Fleece
- Inner: Viscose Lining
- Sleeves: Full-Length
- Pockets: Kangaroo Pockets
- Collar: Hooded Style
- Cuffs: Rib Knitted Cuffs
- Closure: Pullover
- Color: Blue | Black | Cream | Ice Blue
Description
Shipping Policy
Welcome to The Prime Jackets. We are committed to providing a smooth and reliable shipping experience for our customers worldwide. Please read this Shipping Policy carefully to understand our processing times, delivery estimates, shipping charges, and other important shipping information.
Order Processing Time
All orders are processed within 3 business days after payment has been successfully confirmed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Order Cut-Off Time:
Our daily order cut-off time is 5:00 PM UK time (London). Orders placed after 5:00 PM UK time will be processed on the next business day.
Please note that processing time is separate from shipping and transit time.
Transit & Delivery Time
Once your order has been shipped, the estimated transit time is 03–05 business days.
The total estimated delivery time is 05–08 business days, including both processing and transit time.
While we strive to deliver every order within the estimated timeframe, delivery may occasionally take longer due to circumstances beyond our control, including:
- Public holidays
- Peak shopping seasons
- Severe weather conditions
- Customs clearance procedures
- Courier service delays
- Unexpected transportation disruptions
If your shipment is delayed, we appreciate your patience and will assist you in tracking your package whenever necessary.
Shipping Charges
Free Shipping
We offer Free Shipping on all eligible orders delivered to:
- United States
- United Kingdom
- Canada
- Australia
International Shipping
For all other eligible shipping destinations, a flat shipping fee of USD $15 per order will apply.
For Kazakhstan, a $25 shipping charge per order applies.
Shipping charges are calculated during checkout before your order is completed.
Countries We Do Not Ship To
At this time, The Prime Jackets does not accept or deliver orders to the following destinations:
- Afghanistan
- Bangladesh
- Belarus
- Burundi
- Central African Republic
- Chad
- China
- Congo Republic
- Crimea
- Cuba
- Democratic Republic of the Congo
- Donetsk People's Republic
- Eritrea
- India
- Iran
- Iraq
- Israel
- Libya
- Lugansk People's Republic
- Myanmar
- North Korea
- Pakistan
- Russia
- Somalia
- South Sudan
- Sri Lanka
- Sudan
- Syria
- Venezuela
- Yemen
Orders placed with shipping addresses in these locations may be cancelled and refunded in accordance with our Cancellation Policy.
Shipping Carriers
To ensure reliable delivery, we work with trusted international shipping partners, including:
- DHL
- FedEx
- UPS
The shipping carrier used for your order will be selected based on your delivery location and the most suitable available service.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation along with your tracking information.
You can use the tracking number to monitor your shipment until it is delivered.
Customs Duties, Taxes & Import Charges
International orders may be subject to customs duties, import taxes, VAT, or other government-imposed fees depending on the destination country's regulations.
These charges are not included in the product price or shipping cost and are the sole responsibility of the customer.
The Prime Jackets is not responsible for paying any customs duties, import taxes, brokerage fees, or other charges imposed by local customs authorities. Customers are responsible for complying with their country's import requirements and paying any applicable fees before delivery.
P.O. Box Addresses
At this time, The Prime Jackets does not ship to P.O. Box addresses.
Customers are required to provide a valid residential or business address to ensure successful delivery.
Multiple Orders
Each order is processed and shipped individually.
If multiple orders are placed, the applicable shipping charges will be calculated separately for each order based on the shipping destination and the shipping method selected during checkout.
Failed Delivery Attempts
Our shipping partners may attempt delivery more than once, depending on their local delivery policies.
If delivery cannot be completed because the recipient is unavailable or the package cannot be successfully delivered, the shipment may be returned to us by the carrier.
If a returned shipment needs to be sent again, any additional shipping charges will be the responsibility of the customer.
Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an incorrect or incomplete shipping address results in a failed delivery or requires the package to be reshipped, the customer will be responsible for any additional shipping charges.
The Prime Jackets cannot be held responsible for delays or delivery failures caused by inaccurate shipping information provided by the customer.
Shipping Restrictions
Delivery availability may change due to international shipping regulations, carrier restrictions, sanctions, or circumstances beyond our control.
The Prime Jackets reserves the right to refuse, cancel, or restrict shipments to any destination where delivery is not possible or where legal or operational restrictions apply.
Contact Us
If you have any questions regarding your shipment, delivery status, tracking information, or this Shipping Policy, please contact our customer support team.
Our team will be happy to assist you and provide updates regarding your order whenever possible.
Company Name: ZING APPAREL LTD
Company Number: 14611522
UK ADDRESS: 23 Lodge Close, Northampton, England, NN5 6SH, United Kingdom
Email: support@theprimejackets.com
Phone: +447476888071
Business Hours: Monday to Friday, 9 AM to 6 PM
Response Time: We aim to respond within 24 Business Hours
Policy Updates
The Prime Jackets reserves the right to update or modify this Shipping Policy at any time without prior notice.
Any changes will become effective immediately upon publication on our website. Customers are encouraged to review this policy periodically before placing an order.
Final Note
By placing an order with The Prime Jackets, you acknowledge that you have read, understood, and agreed to this Shipping Policy.
Return Policy
At The Prime Jackets, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a straightforward return, refund, and exchange process, subject to the conditions outlined below. Please read this policy carefully before requesting a return, refund, or exchange.
30-Day Return Policy
We accept returns within 30 days from the date your order is marked as delivered.
If you wish to return, exchange, or request a refund for an eligible item, you must contact our customer support within the 30-day return period. Requests submitted after this period may not be accepted.
Return Eligibility
To qualify for a return, refund, or exchange, your item must meet all of the following conditions:
- The item must be in its original condition.
- The item must be unworn, unused, and unwashed.
- All original tags must still be attached.
- The item must be free from stains, odors, perfume, smoke, pet hair, or any other signs of use.
- The product must not be damaged, altered, or modified in any way.
- The item must be returned with its original packaging whenever possible.
Items that do not meet these requirements may not be eligible for a refund or exchange.
Non-Returnable Items
The following items are not eligible for return, refund, or exchange:
- Custom-made or personalized products.
- Products that have been worn, washed, altered, or damaged after delivery.
- Items returned without prior approval from The Prime Jackets.
How to Request a Return or Refund
Before returning any item, you must contact our customer support team and provide:
- Your order number.
- A brief explanation of the reason for your request.
- Clear photos of the product.
- Additional evidence if requested by our support team.
Our team will review your request and provide further instructions, including the appropriate return warehouse address.
Please do not send any item back without receiving return authorization, as unauthorized returns may not be accepted.
Return Shipping
Customers are responsible for the return shipping costs for all approved returns, refunds, and exchanges, regardless of their country of residence.
The Prime Jackets does not provide prepaid return shipping labels unless otherwise agreed in writing.
Once your return request is approved, we will provide you with the appropriate return warehouse address. Depending on your location, your return may be directed to one of our warehouses located in:
- Pakistan
- United States
- United Kingdom
- Netherlands
Customers must return their package only to the warehouse address provided by our support team.
Refund Inspection Process
After your returned item is delivered to our designated warehouse, our quality inspection team will carefully examine the product to verify that it meets our return requirements.
If the returned item satisfies all eligibility conditions, your refund will be approved.
Approved refunds are processed within 7 business days using the original payment method.
Although The Prime Jackets issues refunds within this timeframe, your bank, credit card provider, or payment service may require an additional 5–10 business days before the refunded amount appears in your account.
Exchange Policy
If you would like to exchange an eligible item, you must contact The Prime Jackets within 30 days of the delivery date.
To qualify for an exchange, the item must:
- Be in its original condition.
- Be unworn, unused, and unwashed.
- Have all original tags attached.
- Be free from stains, odors, damage, or any signs of use.
- Include the original packaging whenever possible.
Items that do not meet these requirements may not qualify for an exchange.
Exchange Value
If the replacement item you choose costs less than your original purchase, the price difference will be refunded to your original payment method after the exchange has been approved.
If the replacement item costs more than your original purchase, you will be required to pay the remaining balance before your replacement order is shipped.
Exchange Shipping Costs
Customers are responsible for the shipping cost of returning their original item for exchange.
Once the returned item has been received and approved:
- Customers located in the United States, United Kingdom, Canada, and Australia will receive free shipping for the replacement item.
- Customers in all other eligible countries are responsible for paying the shipping cost for the replacement item.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
To help us investigate your claim, please provide:
- Your order number.
- Clear photos of the item.
- Photos of the packaging.
- An unboxing video, if available.
Our support team will carefully review the information provided.
If our investigation confirms that the issue was caused by The Prime Jackets, we will offer an appropriate solution, which may include a replacement, exchange, or full refund.
If the damage occurred during shipping or was caused by the courier, we will work with the shipping carrier on your behalf and assist you throughout the resolution process whenever possible.
Lost Packages
If your package is lost during transit, please contact our support team as soon as possible.
We will coordinate with the shipping carrier to investigate the shipment.
If the carrier confirms that the package has been lost, we will provide an appropriate resolution, which may include a replacement or a refund, depending on the outcome of the investigation.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an incorrect or incomplete address is provided and the package must be reshipped, the customer will be responsible for any additional shipping charges.
Refused Deliveries
If a customer refuses to accept a package without any error on the part of The Prime Jackets, the original shipping charges are non-refundable.
If additional return shipping or handling charges are incurred, those costs may be deducted from any eligible refund.
Contact Us
If you have any questions regarding our Return, Refund & Exchange Policy, or if you would like to request a return, refund, or exchange, please contact our customer support team before sending any item back.
Our team will review your request and provide the appropriate return instructions and warehouse address based on your location.
Company Name: ZING APPAREL LTD
Company Number: 14611522
UK ADDRESS: 23 Lodge Close, Northampton, England, NN5 6SH, United Kingdom
Email: support@theprimejackets.com
Phone: +447476888071
Business Hours: Monday to Friday, 9 AM to 6 PM
Response Time: We aim to respond within 24 Business Hours